During the afternoon of May 20, officers from the New York Police Department's Major Case Squad entered a warehouse in Long Island City, Queens, where they found Pedro Portugal in a makeshift apartment with his hands bound and his eyes covered. Portugal had been kidnapped April 18 on the street in front of his Jackson Heights, Queens, business — in broad daylight — and held by captors who demanded a $3 million ransom from his family in Ecuador. During his 32-day captivity, Portugal's captors threatened him, beat him to the point of losing teeth and burned him with acid. Lacking the money to pay the ransom, the family turned to U.S. and Ecuadorian authorities for help. An extensive investigation led to the location where Portugal was being held and his eventual rescue.